In-App Messages - How to validate proper configuration in your app

If you're having trouble testing your In-App Messages and want to double check you've set everything up correctly, follow these simple steps:

1. Make sure the user ID you've pasted into the "Test Message" popup is from the correct user under “Users & Devices” > "Support".
2. Check that the user above is also the user that's currently logged into the app on your phone.
3. Tick the "Ignore Trigger" box in the "Test Message" pop-up (see image below) – if not, the pop-up may not display until the intended trigger is reached in the app.
4. On your mobile device, close the app and remove it from recents list – this is usually done by swiping it away from the recent apps page.
5. Wait 30 seconds for the message to propagate from the Copilot.cx system.
6. Open the app, and wait 30 seconds.
7. On Android, try navigating from screen to screen to trigger events.

Note: It's important to test In-App Messages and app navigation separately. If an app navigation command is not supported, the In-App Message will not display.

Not managing to see In-App Messages and want to see how your dev team can fix it? Send your dev team to our technical troubleshooting page.