In-app triggers – controlling when to present a popup in the app

Once you've created your audience in Copilot.cx, you'll need to select an in-app trigger. This controls when the popup shows up for your users.

Here, we'll cover the three types of in-app triggers available in Copilot.cx:

1. App is active
2. Event trigger
3. Event with parameter

App is active

This is the most common use case for communications based on the user's status, rather than their location in the app. It can be used for anything from ratings to replenishments.

When the user opens the app, the popup will show immediately, allowing them to read your message before carrying on with what they came for.

Event trigger

If you need to send an in-app message based on a specific event, event triggers are your best option.

For example, lots of smart devices have a "wrong Wi-Fi connected" event. So you could create an in-app message for all your users, but it would only send when this event is triggered.

You can learn more about this here.

Event with parameter

If you have an event for each screen in your app, you can take event triggers a step further by adding parameters.

For example, you could push adoption for a specific feature by sending an in-app message on the screen where users can find it.

How do I get this control from the app?

Every event which arrives from an app with Copilot.cx inside automatically turns into a possible trigger. You should take this into consideration when creating the list of events you require and make sure you have the right triggers to make this happen,