---
title: "Email Verification troubleshooting"
slug: "email-verification-troubleshooting"
updated: 2025-08-11T07:00:51Z
published: 2025-08-11T07:00:51Z
canonical: "knowledgebase.copilot.cx/email-verification-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledgebase.copilot.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Verification troubleshooting

When a user first registers with the app, they are requested to verify their email, and like everythign else in the world, may fail.

Here are the main issues that should be adressed:

### The person does not see the email verification email
#### Email may be in spam
The most common use-case is the email just being in spam. To avoid this issue entirely, make sure you are using an operational email with [good reputation](/v1/docs/emails-go-into-spam-sometimes-heres-why){target=`_blank`}

#### The user may not exist
The person may have not entered their email correctly, or forgot what mailbox they were looking at.
A quick seach in the the support tab in the system would get you insight, maybe they just don't know with what email they signed up?

### Online validation
If you're on the phone with the person in question, it may be easy to click "Send Email Verification email" in the user screen under support (Top right), to allow for an in-session fix.