Best practices to improve your users’ satisfaction

If you want to boost your NPS, you need to consider customer satisfaction at every stage of your user experience.

Let's look at the two main tactics for improving your NPS.

1. Keep them engaged

The first step in satisfying your customers is giving them an engaging and educational experience.

Right from the start, you need to build a user journey that drives feature adoption throughout the full user lifecycle.

This may include:

• Using Segmented NPS to send more target communications
• Running surveys to gather feedback from your customers
• Exploring short and long loops to improve your product
• Tackling communication issues on a product level

2. Solve your product's biggest issues

Printer jam. Cameras losing connection. Smart bulb routine failure.

Every product release or version update can cause unforeseen problems for your users. The key is to spot them fast and communicate proactively as you work to solve them, just like you would with your onboarding issues.

A quick apology and explanation can go a long way – it's what makes us human.